Botswana Insurance Company Chief Executive Officer, Newton Jazire has called for a culture of exceptional customer focus in the workplace. Jazire said the good customer service culture is formed through establishing routines in the workplace that evolve to become habits, and the habits eventually create a sustainable culture. “No matter how great your business strategy is, your plan will fail if the company lacks a culture aligned to value creation, or if it doesn’t encourage its members to implement it as a routine,” said Jazire, adding that culture in the workplace can create a lucrative environment which can produce im

CONVEYANCING SECRETARY

pressive results from performance. He a superior customer experience,” said emphasized that good customer service Jazire. For the past 46 years, BIC has is the overarching theme that drives been recognised as a heritage brand and strategy Akheel in most service Jinabhai orientated & Associates is one of is the in founders need of insurance a reliable in and industries. proactive “Therefore, conveyancing if the company Botswana, secretary said to Jazire. join “Many our team. military culture is robust and customer focused, organizations use routines in their it can devour strategy for breakfast training to build combat effectiveness.

The conveyancing secretary will work directly with our attorneys on various

many times over.” The same discipline and focus needs to

Over conveyancing/ the recent years, property BIC has transactions. be applied in the company environment created a culture of accountability, as to ensure that the culture of the comleadership • The and customer best candidate focus. In must pany be able is totally to prioritize focused on deadlines, the customer, be a team player, addition, the work BIC team under has pressure become and and have the superior experience organizational it creates through skills.

the differentiator that continues to the interaction with its staff on a daily

• Strong written and oral communication skills are a must, as is the

focus on our customers by delivering basis,” said Jazire. Meanwhile, Jazire a great service and experience aptitude and for innovalearning said new BIC concepts has worked on on the several job. strategic tive solutions, • At whether least + in 3 years’ the digital experience moves as such a as conveyancing adopting a multi- secretary channel in arena or through Experience our products in sectional and title distribution registration strategy will to be reach an customers added distribution. • “Computer Our commitment skills in to Word our across and Outlook the market are and essential. investing in digishareholders is to deliver sustainable tal transformation to serve effectively strategic growth, and to our customers, and efficiently.

Salary is commensurate with experience.